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CHOICE Advocates for Government Inquiry into Undisclosed Strata Insurance Commissions

Consumer Groups Highlight Conflicts of Interest in Strata Insurance Practices

CHOICE Advocates for Government Inquiry into Undisclosed Strata Insurance Commissions?w=400

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In September 2024, consumer advocacy group CHOICE, along with several allied organizations, called for a government inquiry into undisclosed commissions and conflicts of interest within the strata insurance industry.
This demand follows a CHOICE investigation that revealed widespread backroom dealings between strata management companies and insurance brokers, leading to increased costs for unit owners.

The investigation uncovered that a combination of hidden commissions and fees can inflate insurance premiums by as much as 40%. These undisclosed financial arrangements between insurance companies, brokers, and strata managers have raised significant concerns about transparency and fairness in the industry.

CHOICE's findings were further highlighted in a Four Corners program, which brought national attention to the issue. The program detailed how these secret payments are made without the knowledge of apartment owners, ultimately affecting their financial obligations.

In response to these revelations, CHOICE and its partners are urging the government to conduct a comprehensive inquiry into the strata insurance sector. They aim to address the lack of transparency and ensure that consumers are not unfairly burdened by hidden costs.

For strata property owners, this development underscores the importance of scrutinizing insurance policies and being aware of potential undisclosed fees. Staying informed and advocating for greater transparency can help protect against unnecessary financial strain.

Published:Saturday, 28th Mar 2026
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

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Knowledgebase
Subrogation:
An insurance carrier may reserve the "right of subrogation" in the event of a loss. This means that the company may choose to take action to recover the amount of a claim paid to a covered insured if the loss was caused by a third party.