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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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In a significant move towards greater transparency, the Strata Community Association New South Wales (SCA NSW) has announced that, starting January 1, 2026, its members will phase out the acceptance of insurance commissions in their management contracts. This shift aims to replace traditional commission-based remuneration with a clear fee-for-service model, aligning with evolving industry standards and consumer expectations. - read more
The Victorian Government has passed legislation introducing a developer-paid Strata Building Bond, establishing essential consumer protections for purchasers of new apartments. In alignment with this legislation, the government is progressing new regulations to allow developers to insure new apartment projects with a 10-year Latent Defects Insurance (LDI) policy, Resilience LDI, as an alternative to the traditional Strata Building Bond. - read more
The Insurance Council of Australia (ICA) has called for significant reforms to Victoria's strata legislation, highlighting that inadequate governance and deferred maintenance are leading to increased insurance premiums for residents. With approximately one in five Victorians living in strata-titled properties, the impact of these issues is widespread and pressing. - read more
In a significant move to tackle affordability issues and improve access to insurance, Sure Insurance has increased its residential strata insurance cover to $20 million in replacement value for apartment complexes. This expansion aims to include higher-valued apartment complexes and boost competition in Northern and Regional Queensland. - read more
If you own a strata property, understanding your insurance is crucial. Strata insurance is a specific type of cover that protects shared and common property under a strata title or body corporate arrangement. This can include everything from the building itself to shared driveways, gardens, pools, or car parks. - read more
Strata insurance is a specialized form of coverage tailored for property owners living in multi-unit complexes. Understanding its intricacies can be crucial for ensuring that all aspects of shared ownership and communal property responsibilities are adequately protected. - read more
Strata insurance is a specific type of insurance policy designed to cover common property and areas shared by owners within a strata-titled development, such as an apartment complex. This unique insurance is crucial for apartment owners as it ensures financial protection against unexpected events affecting the building structure and common facilities. It typically covers parts of the property like the building’s exterior, lobbies, and gardens. - read more
In Australia, strata insurance is a crucial part of property ownership, offering peace of mind and financial protection. It's essential for property owners to understand what strata insurance entails and why it's so important. - read more
Knowledgebase
Indemnity: A legal principle that stipulates that insurance policies should restore the insured to the financial position they were in before the loss.
