We also value your feedback and suggestions — they help us continually improve the Insurance for Strata experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
The latest industry attention on Australia’s Cyclone Reinsurance Pool is a useful reminder that affordability reform is only one part of the strata insurance equation. The pool was designed to reduce the cost pressure created by cyclone risk, particularly across northern Australia, where residential strata schemes can face difficult renewal conditions because of wind, rain, storm surge and ageing building infrastructure. - read more
Fresh reporting on Australia's construction sector has highlighted a problem that strata communities cannot afford to treat as background noise: builder and trade contractor failures remain a live risk for apartment buildings, particularly where major repairs, defect rectification or insurance reinstatement works are required. - read more
A renewed insurance industry push for greater investment in disaster resilience has direct relevance for strata communities, particularly schemes exposed to flood, cyclone, storm surge, bushfire or ageing infrastructure risk. While the debate is often framed around national mitigation funding and government planning, the practical message for owners corporations and body corporates is much closer to home: insurers are increasingly looking for evidence that a building is being actively managed before they decide how to price or restrict cover. - read more
Renewed attention on apartment building defects is a timely reminder that strata insurance is not assessed in isolation from the physical condition of a scheme. For owners corporations and body corporates, the issue is not only whether cover is in place, but whether the building can be clearly presented to insurers as a well-managed and understood risk. - read more
In Australia, strata insurance is a crucial part of property ownership, offering peace of mind and financial protection. It's essential for property owners to understand what strata insurance entails and why it's so important. - read more
If you own a strata property, understanding your insurance is crucial. Strata insurance is a specific type of cover that protects shared and common property under a strata title or body corporate arrangement. This can include everything from the building itself to shared driveways, gardens, pools, or car parks. - read more
Strata insurance is a vital component of property ownership in Australia, particularly for those involved in apartment living or owning units within a shared building. It provides financial protection against various risks, ensuring that common areas, building structures, and shared amenities are covered in the event of damage or loss. This type of insurance is not just a safeguard for individual owners but a legal necessity, mandated by Australian law. - read more
Strata insurance can protect shared buildings and common property, but it does not cover every type of damage, cost or dispute. This guide explains common strata insurance exclusions, how maintenance issues can affect claims, and what owners and committees can do before a problem occurs. - read more
Knowledgebase
Insurance Underwriter: An insurance company, a financial institution that sells insurance.
