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Flex Introduces 'Flex Complex' for High-Risk Strata Properties

New Insurance Solution Addresses Coverage Gaps in Complex Strata Buildings

Flex Introduces 'Flex Complex' for High-Risk Strata Properties?w=400

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In October 2025, Flex, a strata underwriting agency, unveiled 'Flex Complex', a new insurance product designed to provide coverage for strata buildings facing challenges in securing insurance due to complex risk factors.
This initiative aims to fill a significant gap in the market by offering protection to properties that have traditionally struggled to obtain mandatory strata insurance.

Flex Complex is backed by Lloyd's capacity, ensuring robust financial support and reliability. The product is tailored for residential, commercial, and mixed-use buildings with a sum insured of up to $25 million, provided they meet specific eligibility and disclosure requirements. This development is particularly beneficial for properties with high-risk occupancies, such as those housing tattoo parlours or adult entertainment venues, as well as buildings with cladding issues, structural defects, or those located in alpine regions.

Frank Scamarcia, General Manager of Flex, highlighted the challenges many buildings across Australia face in obtaining insurance due to unique circumstances or locations. He emphasized that Flex Complex offers essential insurance protection for these buildings, ensuring they can meet mandatory strata insurance requirements.

The introduction of Flex Complex is a significant step towards addressing the insurance needs of high-risk strata properties. By providing a tailored solution, Flex is helping to ensure that all strata buildings, regardless of their unique challenges, have access to necessary insurance coverage.

Published:Saturday, 28th Mar 2026
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

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Loss of Use:
Insurance coverage that pays for the additional living expenses if your home is uninhabitable due to a covered loss.