When should you use a broker for strata insurance claims?

You should consider using a broker for strata insurance claims when the claim process becomes complex or if you're unfamiliar with insurance details. Brokers specialise in navigating the intricacies of strata insurance, which can cover various communal features like buildings, gardens, and pools. When multiple parties are involved, such as in a strata property, it can be beneficial to have an expert who understands the policy's scope and can effectively manage negotiations with insurance companies. A broker can help ensure that you are fairly represented and that you receive the rightful benefits from your policy. They can collate necessary documentation, provide professional advice on claims strategy, and help expedite the process, reducing time and stress for owners. Involving a broker is particularly useful for large claims or in situations where there might be disagreement among strata members.

What is the role of executive committees in strata insurance management?

Executive committees play a crucial role in managing strata insurance by overseeing the procurement and maintenance of the insurance policy. They are responsible for ensuring the complex is adequately covered, complying with legal requirements, and protecting the interests of all unit owners. The committee evaluates insurance needs based on risks specific to the property, such as fire, flood, or structural damage, and liaises with insurance brokers for the best coverage options. Additionally, they review and update the policy regularly to reflect any changes in the complex or legislation. By effectively managing these responsibilities, executive committees safeguard the financial well-being of the strata community and ensure that all common areas and shared amenities are covered. This proactive management helps prevent potential losses and disputes among owners, ensuring a safe and cooperative living environment within the strata complex.

What factors influence strata insurance premiums?

Strata insurance premiums are influenced by several key factors. The property's location plays a significant role, with high-risk areas, such as those prone to natural disasters, often leading to higher premiums. The building's age and condition are also critical; older buildings or those that lack regular maintenance might result in increased costs due to a higher likelihood of claims. Additionally, the sum insured, which covers the replacement cost of the building and common areas, affects the premium; higher coverage typically leads to higher premiums. The claims history of the strata property can also impact costs—frequent past claims might raise premiums. Security measures, such as fire alarms and security systems, may help lower premiums by reducing risk. Lastly, the chosen excess amount, which is what you pay out-of-pocket before the insurer covers the rest, can influence the premium, with higher excesses generally resulting in lower premiums.

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Q: What are the insurance requirements for strata property owners in Australia?

In Australia, strata property owners must ensure their properties are covered by strata insurance, which is typically a mandatory requirement. This insurance must cover the building structure, common property, and shared areas. Each state or territory may have specific regulations on the minimum insurance coverage required. For instance, policies generally include protection against risks like fire, storm damage, and liability claims. It's the responsibility of the owners' corporation or body corporate to arrange this insurance, ensuring that it adheres to local regulations. Additionally, individual unit owners are recommended to obtain their own contents insurance for personal belongings within their unit. Understanding and complying with these insurance obligations is essential to protect your investment and meet legal requirements. Always check with your strata manager or local authorities for the most accurate and up-to-date information relevant to your specific location.

Strata insurance in Australia can be complex, but it doesn’t have to be. Our broker-matching and information service connects committees, owners and investors with strata insurance options for apartments, townhouses and mixed-use buildings. Use our tools and resources to review strata insurance policies, understand your obligations, and access general guidance on coverage, costs and claims, so your building, common property and community are protected as effectively as possible across Australia, from small blocks to large complexes.

Find the Right Strata Insurance at Competitive Rates

Comparison results are from participating brokers within our referral network and may not represent all providers in the market. We may receive a referral fee at no cost to you. We do not provide financial advice or credit assistance directly.

Understand Strata Insurance in Australia

Strata insurance Australia is mandatory for most strata schemes and community title properties, yet many owners are unsure what is covered, how premiums are calculated, or how to handle claims. This site helps you unpack strata insurance coverage, compare options, and work effectively with brokers and insurers to protect your building and its residents.

Use our resources to learn how a strata insurance policy differs from standard building insurance, what your state’s strata insurance legislation requires, and practical steps for managing renewals and strata insurance claims. The information on this site is general only and does not consider your objectives, financial situation or needs. When you are ready, you can request strata insurance quotes from a specialist broker in our referral network through our simple online form.

What Does Strata Insurance Cover in Australia?

Common property: Structural elements, shared walls, roofs, foyers, lifts and car parks.
Fixed fixtures: Built-in cupboards, floor coverings in common areas, shared plant and equipment.
Liability protection: Public liability for injury or property damage occurring on common property.
Additional benefits: Optional cover for catastrophe events, office bearer’s liability and loss of rent.

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Strata Insurance vs Building Insurance

Many owners assume their personal building or landlord insurance replaces strata insurance, but they cover different risks.

A strata insurance policy is arranged by the owners corporation or body corporate and usually covers the building structure and common property for the entire scheme. Individual building or contents insurance applies to your specific lot, fittings and personal possessions.

Understanding these differences helps avoid gaps or duplication in cover. Explore more detailed comparisons in our learning hub on our articles library.

Learn more about policy differences

Strata Insurance Cost and Premium Drivers

Strata insurance cost can vary widely between buildings, even within the same suburb.

Building sum insured, construction type and age of the property.
Claims history for the scheme and any existing building defects.
Location-based risks such as flood, bushfire or storm exposure.
Excess levels, optional covers and the strata insurance providers you consider.

Use indicative tools and calculators to explore how changes in sums insured and excesses may influence premiums by visiting our calculators page.

How to File a Strata Insurance Claim

Notify the strata manager or committee: Report the incident as soon as possible with photos and details.
Confirm policy coverage: Check the strata insurance coverage, excess and any relevant exclusions.
Lodge and track the claim: Submit required documents, coordinate trades, and monitor progress to completion.

We do not provide claims assistance, insurance advice or claims handling services directly. All enquiries are referred to a specialist broker from our referral network, and any claims support will be provided by the relevant broker or insurer.

See how we help with claims guidance

Strata insurance requirements are set out in state-based strata and community title legislation. While the principles are similar, details such as minimum cover, valuation frequency and disclosure obligations can differ significantly between states and territories.

Navigate State-Based Strata Insurance Requirements

Whether your building is in New South Wales, Victoria, Queensland or elsewhere in Australia, understanding your legal obligations is essential for committee members and owners.

Strata Insurance Requirements by State

New South Wales: Mandatory building and liability cover for strata schemes, with regular valuations recommended.
Victoria: Most owners corporations must insure common property and public liability to prescribed minimums.
Queensland: Community titles schemes require cover for building, common property and body corporate liability.
Other states & territories: Similar obligations apply, with variations in detail and terminology.

Review high-level summaries and links to relevant legislation, and explore whether strata insurance is mandatory for your property on our articles page.

Explore state-by-state guides

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Insurance for Strata Weekly News Wrap

Podcast Cover Image This week: renewed pressure to scrap NSWs Emergency Services Levy and what it means for strata budgets; AFCA logs a record year of insurance complaints as ASIC sharpens enforcement, highlighting the need for cleaner claims practices; ongoing construction inflation keeps underinsurance risk high, so review building sums insured and valuations; and unit resale data shows profits easing with a split between cities, reinforcing the case for maintenance and risk controls. Presenter: Paige Estritori. Date: 5 August 2026.

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Selecting the Right Strata Insurance Policy

Choosing suitable strata insurance involves more than accepting your renewal notice each year.

Consider the adequacy of your building sum insured, liability limits, optional extensions and the claims service offered by different strata insurance providers. Committees may wish to seek multiple strata insurance quotes and undertake a structured strata insurance comparison to ensure the cover aligns with the building’s risk profile and budget.

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Managing Premiums Without Sacrificing Cover

Rising premiums are a major concern for many schemes, but there are practical strategies to manage costs responsibly.

Maintain the building to reduce avoidable claims and water ingress issues.
Review excess levels to balance affordability with financial risk to owners.
Consider risk improvements such as security, fire protection and repairs to known defects.
Engage with a broker for targeted recommendations on insurers and policy structure.

For more ideas, case studies and updates on strata insurance legislation and market trends, visit our news and insights section on our news page.

Explore tools to review your premiums

Frequently Asked Questions

Insurance News

What APRA’s Latest Insurance Data Means for Strata Renewals

04 Aug 2026: Paige Estritori

APRA’s latest general insurance performance data has added a useful layer to the conversation about strata insurance affordability. The figures point to a sector that is financially stronger than it was during the most volatile phase of recent weather, claims inflation and reinsurance pressure. However, for owners corporations and body corporates, this should not be read as a signal that premiums will automatically ease at the next renewal. - read more

What Rising Insurance Complaint Pressure Means for Strata Communities

28 Jul 2026: Paige Estritori

Fresh complaint data from the Australian Financial Complaints Authority has delivered a timely reminder that the pressure in general insurance is not only about the price of cover. For strata communities, the bigger issue is often what happens after a major loss: how quickly responsibility is accepted, how well repair scopes are documented and whether residents understand the limits of the policy before a dispute emerges. - read more

New CHU Green Grants Signal a Shift for Strata Risk

21 Jul 2026: Paige Estritori

CHU Underwriting Agencies has launched its inaugural Green Grant Program, distributing $50,000 across seven strata communities on 16 July 2026. The initiative is modest in scale, with grants capped at $10,000 per successful application, but it points to a larger change in the way strata insurance risk is being discussed. Instead of focusing only on premium increases after extreme weather or building losses, insurers are increasingly looking at practical ways to reduce risk before claims occur. - read more

What a Renewed Flood Pool Debate Means for Strata Communities

14 Jul 2026: Paige Estritori

The question of whether Australia needs a dedicated flood reinsurance pool has returned to the insurance agenda, with fresh attention following severe July weather across southern and eastern Australia and the ongoing statutory review of the Cyclone Reinsurance Pool. For strata committees, the debate matters because flood remains one of the clearest pressure points in property insurance affordability, particularly for schemes with basement car parks, lifts, electrical infrastructure, waterfront exposure or poor drainage. - read more

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Strata Insurance Articles

Decoding Strata Insurance: Key Terms and Perspectives

Strata insurance is a vital component of property ownership in Australia, particularly for those involved in apartment living or owning units within a shared building. It provides financial protection against various risks, ensuring that common areas, building structures, and shared amenities are covered in the event of damage or loss. This type of insurance is not just a safeguard for individual owners but a legal necessity, mandated by Australian law. - read more

The Role of Executive Committees in Managing Strata Insurance

Strata insurance is a type of cover specifically designed for properties where multiple individuals own individual units within a larger complex. It plays a vital role in protecting these complexes financially by covering buildings and common property from potential risks. For property owners, understanding strata insurance is essential to ensure both compliance with legal requirements and adequate protection of their investment. - read more

Navigating State-Based Insurance Requirements for Strata Property Owners

Strata insurance is a crucial aspect for property owners across Australia. Owning a property within a strata scheme means you're not just responsible for your unit but also share responsibility for common areas, which requires adequate protection against potential risks. - read more

When to Involve a Broker: Navigating Insurance Claims in Strata Properties

If you own a strata property, understanding your insurance is crucial. Strata insurance is a specific type of cover that protects shared and common property under a strata title or body corporate arrangement. This can include everything from the building itself to shared driveways, gardens, pools, or car parks. - read more

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